Steady Spoon FAQ:

Q. Does the Steady charger work outside of the US?
A. The charger is a world-voltage power adapter (100/240 V) that plugs into a North American wall plug. To use the charger outside the US, you can:
Use an international travel adapter and plug the charger into the adapter
Or plug the USB cable directly into a computer
Or plug the USB cable into a USB wall adapter designed for that country

Q. Any other tips for using Steady?

A. Since anxiety can increase tremor, it might help to try out Steady for the first time privately, without others watching. In general, it may also take a few days to get used to using Steady, so give yourself some time when you first get started.
Don't brace the hand that's holding the spoon. It's best if the hand is allowed to continue moving freely so that Steady can do the work of steadying the spoon.
It's normal for the spoon to move relative to the handle. This is normal and is a sign that Steady is working to counteract the tremor.
Try using Steady with a larger, shallower bowl to make scooping easier.

Q. How long does the battery last?

A. Battery lasts for at least one hour of continuous use (approximately 3 meals) on a single charge.

Q. How do I clean Steady? Is it water resistant?

A. To clean Steady, first detach the attachment (such as the spoon attachment or the fork attachment) from the stabilizing handle.
The attachment can be washed by hand with water or in the dishwasher, as you would with other kitchenware.
The stabilizing handle can be wiped down with a damp sponge with mild detergent. Antibacterial wipes and other antibacterial products are also great for disinfecting the device. Never submerge the handle or the charger, hold it under running water, or place it in the dishwasher.

Q. How do I turn Steady on?

A. We designed Steady to be simple to use. There is no on-off button as the handle turns on automatically once an attachment is connected. You can then put Steady to sleep by turning it over to rest face-down. Please note that this sleep mode still consumes battery power. To turn Steady off completely, just remove the attachment (e.g. the spoon attachment or the fork attachment) from the handle.

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Returns & Limited Warranty

What is your return policy?

Returns: For U.S. based customers: To return a product for a refund of the cost of the merchandise, please do the following:

The product must be unopened and have not been used to return for refund. Due to U.S. health laws we are unable to accept a return for refund for an item that has been used.

Items may only be returned for repair or replacement.

Contact us to request an RMA (return merchandise authorization) within 30 days from the date of purchase. We will send directions on how to return your product to us.
Return the fully-functional product to us in its original packaging. The return must be postmarked within 14 days of when the RMA was issued. You will be responsible for the cost of shipping the product back to us.
All items returned must have an RMA number. Returns without an RMA number may be returned to the sender.
Late Returns: If the RMA is requested more than 30 days from receipt of your product or your product is returned more than 14 days (postmarked) after the RMA is issued, we deduct a $100 USD restocking fee from the refund. After 60 days from when you first received your product (as determined by the tracking information), the product is ineligible for a refund and no RMA will be issued.
Receiving a refund: Once we receive your product, we’ll inspect it and process a refund within 10 business days to the original form of payment. We will email you when we process the refund, but it might take a few extra days for the credit to appear in your account.
If your product is returned damaged or has missing parts, we may not accept the return and reserve the right to deny a refund.
Shipping charges are not refundable. If your order was shipped to a destination within the US, all sales tax will be refunded. If your order was shipped outside the US, customs duties and taxes are not refundable.

What doesn't this limited warranty cover?
This limited warranty does not cover firmware or software defects, normal wear and tear, or damage caused by neglect, misuse, accident, or mistreatment, such as:
dropping; immersing the product in liquid; exposing the product to extreme temperatures; or
product modification or disassembly.

How long does the limited warranty last?
For Devices and Attachments: The coverage of this limited warranty lasts for one year from the date of original purchase.
For Accessories: The coverage of this limited warranty lasts for 60 days from the date of original purchase.

What will be done to correct problems?
During the warranty period, if a defect arises in the Product, and you follow the instructions for returning it, we will, at our option, either (i) repair the defective Product using new or refurbished parts, (ii) replace the defective Product with a new or refurbished unit, or (iii) refund the purchase price of the defective Product. This limited warranty applies to any repair, replacement part, or replacement unit for the remainder of the original warranty period or for 60 days, whichever is longer. All replaced parts and units for which a refund is given will become our property.