Returns/Refunds/Cancellation Policy

Returns for Refund

HOW LONG YOU HAVE: For most products, unless otherwise noted in the items description page, returns for refund must be received by us within 30 days of order. You must contact us early and an RMA must be issued for us to accept a return.

RMA NUMBER: All returns must have an RMA (Return Merchandise Authorization) number. Please call us for an RMA number and return address.

HOW TO RETURN: DO NOT return product directly to the manufacturer unless you are instructed by us. DO NOT return product directly to us unless you have received an RMA from us. We will provide you a return address to ship the return to.

SHIPPING COSTS: Customer pays for all shipping costs both ways.

Please immediately review and test your item as soon as you receive it.

HOW MUCH IS THE REFUND AMOUNT: Refunds are purchase price plus sales tax if applicable, less our original shipping and handling costs and restocking charges (minimum 10%).  Returned orders with free shipping will be charged standard shipping/handling charges if returned for refund.

RESTOCKING FEE: An additional restocking fee may apply if item is returned in a damaged condition or missing pieces or parts. A restocking fee covers the expense of restoring an item back to resellable condition. If returned item is damaged by the customer the refund amount will be reduced based on the returned condition of the product. If a returned item is heavily damaged, missing major components or not in a re-sellable condition the return may be refused and shipped back to the customer at the customer's expense.

HEALTH REGULATIONS: Due to health regulations, some items that may have come in contact with human skin cannot be returned (see individual product page). Some items may also require a sanitization fee that will be subtracted from your refund.

NOT RETURNABLE: Some items cannot be returned due to health reasons (see notes for any exceptions to return time for individual items on the item description page).

RETURN CONDITION: All returned items must be returned in original packaging. All materials received must be returned. This includes batteries, plug covers, manuals, and packing materials. Returned products should be packaged so that original product box is not damaged in shipping.

RETURN TRACKING: Returns should be shipped using a method that can be tracked online. Customer is responsible for all shipping/handling costs of the returned item.

SHIPPING DAMAGE: Items received damaged in shipping must be claimed within 10 days of receipt to be covered. Please contact us within 10 days of receipt of order if the order is declared damaged.

Factory Warranty

Most items have a one year factory warranty which starts on the day of purchase. Please check the product page for warranty time period for each item.

Factory Warranty Replacement/Coverage

Please immediately review and test your item as soon as you receive it.

WHAT IS COVERED:

The factory defect warranty covers defects in manufacturing, materials and workmanship for most items for 1 year from the date of purchase. Some items have a shorter warranty period. Check the detail page for complete warranty coverage period.

WHAT IS NOT COVERED:

The warranty does not cover batteries, lanyards, normal wear and tear, defects or malfunction caused by misuse, abuse, neglect or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. The warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product. Finally, the warranty does not apply to products that do not have a sufficient proof of purchase, items that have expired the warranty period, or lost or stolen products.

RMA NUMBER:

All returns for repair must have an RMA (Return Merchandise Authorization) number assigned. Please contact us for an RMA number, return address and all return details.

HOW TO RETURN:

DO NOT return product directly to the manufacturer or any address you may see unless you are instructed by us. The ship from address on your mailing label is NOT a return address.

DO NOT return product directly to us or any other address unless you have received an RMA from us. We will provide you a return address to ship the returned item to.

SHIPPING COSTS: Customer pays for all shipping costs to return the item to us. We will pay to ship the repaired item back to you.

INTERNATIONAL SHIPPING COSTS: Customer pays for shipping both ways. Warranty is with the manufacturer.

Cancellations

We attempt to ship all orders the same day if possible so your order may already be shipped and cannot be cancelled. Requests to cancel orders must be made quickly. At times, especially orders over the weekend may not be able to be cancelled. In this case, the order will need to be returned and will fall under our return policy. Cancelled orders may be subject to a .80 cents cancellation charge to cover our credit card/paypal processing fees depending on when the order was cancelled.

Customer Chargeback Policy

A $35 chargeback fee will be charged to cover fees imposed on ATS resulting from a chargeback placed against an order.

Price Match Policy

At the time of sale we will price match our listed product on any ATS website or marketplace. The item must be in new condition and the same make and model. You must contact us prior to ordering with the matching product listing information so we can make price adjustments at that time. We will not price match another seller or after the sale.

Out of Warranty Repairs

We will attempt to repair items out of warranty if possible. Repaired parts are warrantied for 30 days.

Our Privacy Policy

Your information is private and will not be shared with anyone outside of Assistive Technology Services.