Questions/Answers:
"What if I don't have a landline and only have a cell phone, can I still use this to call for help?"
Yes, there are adapters available. Your cell phone will need to have Bluetooth capability. Here is a link to purchase the Bluetooth adapter.
"What's Included with the Help Dialer 247 Care Package?"
The Base Unit that does the dialing, 2 Pendants with 5 year batteries, One Necklace Panic Button and One Wrist Panic Button, Necklace Lanyard, Wrist Strap, Power Adapter Cord, Instructions, Telephone Cord, Telephone Line Splitter.
"Can I try it and cancel if I am not satisfied?"
Yes, there is a return policy. You can cancel the service at any time if you are not satisfied.
"If I am on a monthly plan can I cancel the service after 30 days?"
Yes, please contact us to cancel your monthly service. We will stop any automatic billing for the service. You will not be billed again for the service. There is no refund for any days left in the month. The service will be stopped immediately. You will be required to return all equipment. If you want to keep the equipment you may pay $80.00 and the equipment is yours forever.
"What happens if I want to cancel within the first 30 days?"
Yes, please contact us to cancel your monthly service. We will stop any automatic billing for the service. You will not be billed again for the service. There is no refund for any days left in the month. The service will be stopped immediately. You will be required to return all equipment. If you want to keep the equipment you may pay $80.00 and the equipment is yours forever. Your refund will be less 10% restocking fee, one month of service charges and all shipping costs.
"If I go out of the country or leave for a few months vacation can I temporarily stop billing and then re-start when I am back?"
Yes, please contact us to suspend your service for 1 month at a time. There is a $7 minimum charge per month charge to maintain the account if suspended.
"Can I use the Help Dialer 247 if I have a pacemaker?"
Yes, this unit is safe to be used with a pacemaker.
"How does the Help Dialer 247 Professional Monitored Package work?"
The Help Dialer 247™ is simple to use. Press the blue button on the necklace panic button, the wrist panic button or on the base and it automatically places a call to our around-the-clock professional responders. You don’t need to remember numbers or have to dial a number --- it happens at the press of a button. Emergency personnel stay online with you until appropriate help arrives at your location. Your contacts are immediately notified. We will also contact anyone else you need if you tell the care specialist.
"How does the Help Dialer 247 Self Monitored Package work?"
The Help Dialer 247™ is simple to use. Press the blue button on the necklace panic button, the wrist panic button or on the base and it automatically places a call to your 3 Emergency Contacts in the order they were programmed into the system or 911 if you want. If the first contact does not respond the system will call the second contact and so on to the third contact and then repeat the process unit someone answers. The contact must press a button on their phone to let the system know they are human. This keeps an answering machine from fooling the system. Please see user guide for more details.
"How do I set it up?"
Easy! The Help Dialer 247™ device doesn’t require professional setup. You can easily do it yourself or we will assist you. We perform quality checks and take great care in preparing it for use. The only thing you need to do with the device once the emergency contacts are programmed is make sure it’s turned on and plugged into your telephone line.
"Can I wear it in the shower?"
The Help Dialer 247 wrist panic button is designed to be worn in the shower. If it is used in the shower for long periods of time the moisture should be allowed to drain and dry as excessive water usage may interfere with usage.
"Is there a warranty?"
Yes, the unit is totally covered as long as your account is in good standing. If anything breaks we will replace it or repair it for free.
What are the qualifications regarding the monitoring company that is called when the panic button is pressed?
We use two central station alarm monitoring centers. Both of our central stations are fully redundant, UL listed, and geographically separated to provide uninterrupted service to our customers nationwide.
Both of our alarm central stations are UL 2050 listed, which means that we exceed all of Underwriters Laboratories' stringent requirements for alarm monitoring set forth in UL 827. We implement in depth employee training and the most advanced innovations in alarm monitoring technology to consistently exceed these high standards.
We have invested heavily to accomplish 100% redundancy between our two alarm central stations to make sure that our customers won't go unprotected due to power failures, storms, or other disasters. This redundancy includes the protection of facilities, data, receivers, and telephones. Many alarm central stations in our industry claim to be fully redundant, but in reality, most are only data redundant. Rest assured that your central monitoring station is completely capable of taking care of your customers at all times with two fully redundant central monitoring stations.
To complement our redundancy, our facilities are also equipped with standby generators that contain multiple independent fuel sources, allowing us to provide continuous alarm monitoring services despite equipment failures, storms, or outages. This is an incredible benefit for our subscribers because it provides them with peace of mind in knowing that they are always protected by advanced monitoring no matter the conditions.
Our redundancy and disaster-recovery planning is unsurpassed in the industry. As a result, our customers can always rest assured that they have the most innovative monitoring technology protecting what they care about the most.
Certifications and Associations:
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