Assited Living / Independent Living Alert System FAQ:
Q. Does the system need a phone line?
A. No. This system works on a Wi-Fi system.
Q. What do I need to make the Wearable Alert Button or Mounted Pull String work?
A. You will need WiFi (Wireless Internet) at the location where it will be used, and someone will need a Smartphone to configure the initial setup.
Q. Do I need to buy both the Wearable Alert Button and the Mounted Pull String for this to work?
A. No. Each item will work separately.
Q. Can I use more than one Wearable Alert Button or Mounted Pull String?
A. Yes. You can use as many as you want or need.
Q. How do I get notifications?
A. You will get notifications through an app downloaded to your Smartphone where ever you are.
Q. Can I get notification on my SmartPhone if I am away from the facility?
A. Yes, You will get notifications anywhere through an app on your Smartphone as long as you have cellular or WiFi connectivity.
Q. What type of batteries do the Wearable Alert Button or Mounted Pull String use?
A. The Pull String and the Alert Button use AAA batteries (included).
Q. Are the Wearable Alert Button or Mounted Pull String hard to set up?
A. No. You download the app to your Smartphone, log into the app and pair the devices.
Q. What is the range?
A. There is no limit to the range. The range is based on your Wi-Fi system. Typical Wi-Fi systems will have an average range of 150 feet. Extenders are available to extend the range to hundreds of feet. You can add as many extenders to provide coverage as far as you need it.
Q. How many Wearable Alert Buttons or Mounted Pull Strings can I connect to the app?
A. You can connect as many as you want.
Q. What is the weight and size of the Wearable Alert Button and Mounted Pull String?
A. The Assisted Living / Independent Living Alert Button is 2.5"x2" and weighs 3oz. The Assisted Living / Independent Living Pull String is 2"x2" and weighs 3oz.
Q. How long will the batteries last?
A. The Assisted Living / Independent Living Wearable Alert Button and the Assisted Living / Independent Living Pull String batteries will last approximately 1 year.
We manage an apartment complex for adults with physical disabilities. We ordered the unit for a tenant who has required emergency assistance and been unable to call staff. I waited to provide feedback so we could "try it out" and see how it works. After a month or so, we are very pleased to report that we like the system. It is easy to use, very reasonably priced and doesn't require a monthly fee or ongoing support, which is critical for our clients on a limited income. We have advised our peers of our satisfaction with the product and will send them the product information so they can see it for themselves. We will happily provide a testimonial. Thank you and good luck! -Colleen
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