SkyHelp FAQ:
Q. Why not just use a cell phone instead of the SkyHelp?
A. The expectation is in an emergency, you will have the cell phone fully charged and with you, be able to open it up and dial 911 AND be able to
communicate your name, exact location and emergency. The advantage is you may already have a cell phone; however, it is a poor substitute
for a medical alert system and provides a false sense of security. There are 4 basic problems calling 911 from a cell phone:
1- They don’t know WHO you are: The caller ID from your cell phone does not identify who you are, only your phone number and possibly a
general metropolitan area where your cell service originates from. They will not know your name, home address, medical condition or who to
call in the event of an emergency
2- They don’t know WHERE you are: 911 responders don’t immediately know where you are – the closest they know is the location of the cell service
tower you used when placing your call. If you lose connection or drop your phone before you have given your location, they may not be able to find you.
3- All cell phones DO NOT send GPS coordinates. Your phone may have a GPS feature on it, but that information may not be sent to 911
4- When an accident, emergency or medical situation occurs, finding the buttons and dialing an emergency number could be difficult under stressful
situations. Having a 1-button operation solves this problem
Q. Can I try it and cancel if I am not satisfied?
A. Yes, there is a return policy. You can cancel the service at any time if you are not satisfied. If you terminate your service within 30 days of purchase,
your refund will be purchase price less $9.99 shipping and a $55 restocking fee.
Q. If I am on a monthly contract can I cancel the contract?
A. Yes, please contact us to cancel your monthly contract. Please see your agreement for full terms.
Q. Can I use the SkyHelp if I have a pacemaker?
A. Yes, the FDA has determined that they 'would not seem to pose a significant health problem to pacemaker wearers". Click here to see the FDA report.
Q. How does it work?
A. SkyHelp is simple to use. Press the emergency button and it automatically places a call to our around-the-clock professional responders.
You don’t need to remember numbers or have to dial a number --- it happens at the press of a button. Emergency personnel stay on the phone with you until
appropriate help arrives at your location. Your emergency contacts are also immediately notified.
Q. How do I set it up?
A. Easy! The SkyHelp device requires very little setup. We perform quality checks and take great care in preparing it for use. Please contact us upon
receipt of the device and we will assist you in the initial setup.
Q. Can I wear it in the shower or bath?
A. Yes, you can wear your SkyHelp in the shower or bath.
Q. Is there a warranty?
A. Yes, there is a 1 year full warranty on all of the equipment. If there are any problems in the first year we will replace the part or the entire system.
