Q. Can I add more panic buttons to the system?
A. No. This system will hold a total of 2 panic buttons.
Q. Can I use this system in Canada?
A. Yes, this unit will work in Canada.
Q. Can I use this system in Australia?
A. Yes, this unit will work in Australia. You will need to locally purchase a U.S. to Australia power adapter plug.
Q. Can I use this system around the world?
A. Yes, you can use this unit anywhere in the world. Some countries may require a power adapter for the voltage and/or a telephone jack adapter.
Q. Can I call a cell phone with this?
A. Yes, this unit will call any phone number that is programmed into it. Calling a cell phone is no different than calling any other number.
Q. What if I do not have a normal phone line, I have a phone line from the cable company?
A. No problem. This unit will work with most VOIP/Cable/Internet phone lines.
Q. Is it legal to call 911 with this system?
A. Yes, this system is legal in all U.S. states and territories. This system is not an auto dialer since you are present and are speaking to 911 through the speakerphone.
Q. What if I only have a cell phone, can I still use this to call for help?
A. Yes, there are adapters available. Your cell phone will need to have Bluetooth capability. Here is a link to purchase the Bluetooth Adapter.
Q. Can I wear the panic button in the shower?
A. The wrist panic button is water resistant and can be worn in the shower. The Big Yellow Button is not rated to be mounted in the shower.
Q. How long should the panic button battery last?
A. Since the battery is only used when the panic button is pressed the battery should last about 2 years (batteries are not covered under warranty)
Q. Can I activate the alert from the phone console instead of the panic button?
A. Yes, there is a panic button on the base that works just like pressing the panic button.
Q. If my neighbor has the same system will they interfere with each other?
A. No. each panic button is specially coded and will not interfere with another panic button even if they are in the same room.
Q. How would I know if the panic button battery needs to be replaced?
A. There is a small light on the panic button; it will flash red when the button is pressed if the battery needs to be replaced.
Q. What happens if the power goes out, can I still use this system to call for help?
A. The system is AC-powered with battery backup. With a good strong backup battery in place, even if the power goes out the system will not lose the
programming and will still operate and call for help if activated.