Assistive Technology Services

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Returns/Cancellation Policy

Returns

RMA NUMBER: All returns must have an RMA (Return Merchandise Authorization) number. Please contact us for an RMA number and return address.

HOW TO RETURN: DO NOT return product directly to the manufacturer unless you are instructed by us. DO NOT return product directly to us unless you have received an RMA from us. We will provide you a return address to ship the return to.

HOW LONG YOU HAVE: For most products, unless otherwise noted in the items description page, returns must be received by us within 30 days of order. You must contact us early and an RMA must be issued for us to accept a return.

SHIPPING COSTS: Customer pays for all shipping costs both ways.

Please immediately review and test your item as soon as you receive it.

HOW MUCH IS THE REFUND AMOUNT: Refunds are purchase price plus sales tax if applicable, less our shipping and handling costs and restocking charges (minimum 10%).  Returned orders with free shipping will be charged standard shipping/handling charges if returned for refund.

RESTOCKING FEE: An additional restocking fee may apply if item is returned in a damaged condition or missing pieces or parts. A restocking fee covers the expense of restoring an item back to resellable condition. If returned item is damaged by the customer the refund amount will be reduced based on the returned condition of the product. If a returned item is heavily damaged, missing major components or not in a re-sellable condition the return may be refused and shipped back to the customer at the customer's expense.

HEALTH REGULATIONS: Due to health regulations, some items that may have come in contact with human skin cannot be returned (see individual product page). Some items may require a sanitization cost that will be subtracted from your refund.

NOT RETURNABLE: Some items cannot be returned due to health reasons (see notes for any exceptions to return time for individual items on the item description page).

RETURN CONDITION: All returned items must be returned in original packaging. All materials received must be returned. This includes batteries, plug covers, manuals, and packing materials. Returned products should be packaged so that original product box is not damaged in shipping.

RETURN TRACKING: Returns should be shipped using a method that can be tracked online. Customer is responsible for all shipping/handling costs of the returned item.

 

SHIPPING DAMAGE: Items received damaged in shipping must be claimed within 10 days of receipt to be covered. Please contact us within 10 days of receipt of order if the order is declared damaged.

Cancellations

We attempt to ship all orders the same day if possible so your order may already be shipped and cannot be cancelled. Requests to cancel orders must be made quickly. At times, especially orders over the weekend may not be able to be cancelled. In this case, the order will need to be returned and will fall under our return policy. Cancelled orders may be subject to a .80 cents cancellation charge to cover our credit card/paypal processing fees depending on when the order was cancelled.


Our Privacy Policy


Your information is private and will not be shared with anyone outside of Assistive Technology Services.

   


PAYMENT NOTE:All Credit Card Payments Are Processed "Through" PayPal. This DOES NOT Mean That You Must Have A PayPal Account. You Will See A PayPal Screen But You DO NOT Have To Log Into PayPal UNLESS You Want To Pay With Paypal. If Paying With A Credit Card Simply Enter Your Credit Card Information.