Steady Spoon FAQ:

Q. Does the Steady charger work outside of the US?
A. The charger is a world-voltage power adapter (100/240 V) that plugs into a North American wall plug. To use the charger outside the US, you can:
Use an international travel adapter and plug the charger into the adapter
Or plug the USB cable directly into a computer
Or plug the USB cable into a USB wall adapter designed for that country

Q. Any other tips for using Steady?

A. Since anxiety can increase tremor, it might help to try out Steady for the first time privately, without others watching. In general, it may also take a few days to get used to using Steady, so give yourself some time when you first get started.
Don't brace the hand that's holding the spoon. It's best if the hand is allowed to continue moving freely so that Steady can do the work of steadying the spoon.
It's normal for the spoon to move relative to the handle. This is normal and is a sign that Steady is working to counteract the tremor.
Try using Steady with a larger, shallower bowl to make scooping easier.

Q. How long does the battery last?

A. Battery lasts for at least one hour of continuous use (approximately 3 meals) on a single charge.

Q. How do I clean Steady? Is it water resistant?

A. To clean Steady, first detach the attachment (such as the spoon attachment or the fork attachment) from the stabilizing handle.
The attachment can be washed by hand with water or in the dishwasher, as you would with other kitchenware.
The stabilizing handle can be wiped down with a damp sponge with mild detergent. Antibacterial wipes and other antibacterial products are also great for disinfecting the device. Never submerge the handle or the charger, hold it under running water, or place it in the dishwasher.

Q. How do I turn Steady on?

A. We designed Steady to be simple to use. There is no on-off button as the handle turns on automatically once an attachment is connected. You can then put Steady to sleep by turning it over to rest face-down. Please note that this sleep mode still consumes battery power. To turn Steady off completely, just remove the attachment (e.g. the spoon attachment or the fork attachment) from the handle.

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Level Spoon FAQ:

Q. How does Level work?
A.  Level controls the angle of a utensil, such as a spoon, for people with unintended muscular movements that make it difficult to enjoy a meal.
The Level handle contains sensors that detect hand motion, and a small onboard computer that distinguishes motions that would tip or tilt the utensil too much. To counteract any unintended motion, the onboard computer directs two motors in the handle to keep the utensil at the optimal angle for eating.

Q. Is Level right for me?
A. People who can move a utensil from the plate to their mouth, but have difficulty controlling the angle of a spoon may find Level helps with eating. This may include people with hand and arm mobility issues due to cerebral palsy, spinal cord injury, Huntington's disease, or post-stroke deficits.

The amount of benefit will vary depending on factors that affect the intensity of a person’s motion and control at any given moment. These factors may include the use of medications, amount of sleep, degree of stress, intensity of exercise, etc.

Q. Is Level safe to use?
A. The leveling handle and utensil attachments contain small magnets similar in strength to ordinary household magnets. If you have a cardiac pacemaker or other implantable medical electronic device, follow your device’s directions for use regarding magnets. The standard recommendation is to keep your implantable device at least 6 inches from Level because it contains small magnets. If you have concerns about your implantable device, consult your healthcare provider. There are no other known risks associated with the use of Level.

Q. How do I turn Level on?
A. Level is designed to be simple to use. There is no on-off button as the handle turns on automatically once an attachment is connected. To turn Level off completely, just remove the attachment (e.g. the spoon attachment or the fork attachment) from the handle.

Q. How do I hold the handle?
A. Slide your hand into the strap on the handle and adjust it to fit your hand. The handle is designed so that you can hold it in a variety of positions. Feel free to experiment with your grip to find the most comfortable position.
Please make sure, however, that you don’t grip the movable attachment (e.g. the spoon or the fork) or the gray flexible joint, since that should be allowed to move freely to keep the device level.

Q. How do I clean Level? Is it water resistant?
A. To clean Level, first remove the attachment from the handle.
The attachment can be washed by hand with water or in the dishwasher, as you would with other kitchenware.
The leveling handle can be wiped down with a damp sponge with mild detergent. Antibacterial wipes and other antibacterial products are also great for disinfecting the device. Never submerge the handle or the charger, hold it under running water, or place it in the dishwasher.

Q. How do I charge Level?
A. Remove the attachment from the leveling handle before you charge. To charge the leveling handle:
Plug the USB connector end of the charging connector into the USB wall adapter.
Plug the leveling handle into the ring-shaped end of the charging connector with the magnets.
A light inside the ring portion of the charging connector will blink while the leveling handle is charging, and glow solid when the leveling handle is fully charged.
Battery lasts for at least one hour of continuous use (approximately 3 meals) on a single charge.

Q. Does the Level charger work outside of the US?
A. The charger is a world-voltage power adapter (100/220 V) that plugs into a North American wall plug. To use the charger outside the US, you can:
Use an international travel adapter and plug the charger into the adapter
Or plug the USB cable directly into a computer
Or plug the USB cable into a USB wall adapter designed for that country

Q. Any other tips for using Level?
A. In general, it may take a few days to get used to using Level, so give yourself some time when you first get started.
Keep fingers away from the flexible gray joint so that the device can move freely to keep the utensil level.
It's best if the user’s hand is allowed to continue moving freely so that Level can do the work of leveling the spoon.
It's normal for the spoon to move relative to the handle, and is a sign that Level is working to counteract unintentional hand motions.

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Returns & Limited Warranty

What is your return policy?

Returns: For U.S. based customers: To return a product for a refund of the cost of the merchandise, please do the following:

The product must be unopened and have not been used to return for refund. Due to U.S. health laws we are unable to accept a return for refund for an item that has been used.

Items may only be returned for repair or replacement.

Contact us to request an RMA (return merchandise authorization) within 30 days from the date of purchase. We will send directions on how to return your product to us.
Return the fully-functional product to us in its original packaging. The return must be postmarked within 14 days of when the RMA was issued. You will be responsible for the cost of shipping the product back to us.
All items returned must have an RMA number. Returns without an RMA number may be returned to the sender.
Late Returns: If the RMA is requested more than 30 days from receipt of your product or your product is returned more than 14 days (postmarked) after the RMA is issued, we deduct a $100 USD restocking fee from the refund. After 60 days from when you first received your product (as determined by the tracking information), the product is ineligible for a refund and no RMA will be issued.
Receiving a refund: Once we receive your product, we’ll inspect it and process a refund within 10 business days to the original form of payment. We will email you when we process the refund, but it might take a few extra days for the credit to appear in your account.
If your product is returned damaged or has missing parts, we may not accept the return and reserve the right to deny a refund.
Shipping charges are not refundable. If your order was shipped to a destination within the US, all sales tax will be refunded. If your order was shipped outside the US, customs duties and taxes are not refundable.

What doesn't this limited warranty cover?
This limited warranty does not cover firmware or software defects, normal wear and tear, or damage caused by neglect, misuse, accident, or mistreatment, such as:
dropping; immersing the product in liquid; exposing the product to extreme temperatures; or
product modification or disassembly.

How long does the limited warranty last?
For Devices and Attachments: The coverage of this limited warranty lasts for one year from the date of original purchase.
For Accessories: The coverage of this limited warranty lasts for 60 days from the date of original purchase.

What will be done to correct problems?
During the warranty period, if a defect arises in the Product, and you follow the instructions for returning it, we will, at our option, either (i) repair the defective Product using new or refurbished parts, (ii) replace the defective Product with a new or refurbished unit, or (iii) refund the purchase price of the defective Product. This limited warranty applies to any repair, replacement part, or replacement unit for the remainder of the original warranty period or for 60 days, whichever is longer. All replaced parts and units for which a refund is given will become our property.