Returns/Cancellation Policy

Returns
All returns must have an RMA number. Please contact us for an RMA number and return address.

DO NOT return product directly to the manufacturer unless you are instructed by us.

For most products, unless otherwise noted in the items description page, returns must be received by us within 30 days of order. You must contact us early and an RMA must be issued for us to accept a return.

Please immediately review and test your item as soon as you receive it.

Refunds are purchase price plus sales tax if applicable, less our shipping and handling costs and restocking charges (if applicable).  A restocking fee may apply only if item is returned in a damaged condition or missing pieces or parts. If the item is returned in the same condition as it was received there is never a restocking fee.

Some items can not be returned due to health reasons (see notes for any exceptions to return time for individual items on the item description page).

All returned items must be returned in original packaging. All materials received must be returned. This includes batteries, plug covers, manuals, and packing materials. 

Returns should be shipped using a method that can be tracked such as US Postal Service with confirmation, UPS or FedEx. Customer is responsible for all shipping/handling costs of the returned item. Returned orders with free shipping will be charged standard shipping/handling charges if returned for refund.

Items received damaged  by customer must be claimed within 10 days of receipt to be covered under manufacturer's warranty. Please contact us within 10 days of receipt of order if the order is declared damaged.

If returned item is damaged by the customer the refund amount will be reduced based on the returned condition of the product. If a returned item is heavily damaged or missing major components the return may be refused.
 

Cancellations

We attempt to ship all orders the same day if possible so your order may already be shipped and cannot be cancelled. Requests to cancel orders must be made quickly. At times, especially orders over the weekend may not be able to be cancelled. In this case, the order will need to be returned and will fall under our return policy. Cancelled orders may be subject to a .80 cents cancellation charge to cover our credit card/paypal processing fees depending on when the order was cancelled.

Our Privacy Policy

Your information is private and will not be shared with anyone outside of Assistive Technology Services.